Refund Policy
Last updated: September 16, 2026
1. How the subscription works
Grace’s Familiar plan is a monthly subscription that renews automatically. You can cancel it at any time from your profile; cancelling prevents the next charge, but does not trigger an automatic refund of the period already billed, except in the cases described below.
2. Right of withdrawal (first subscription)
If you are a consumer in Argentina and you take out your first paid subscription to Grace, you have the right to withdraw from the purchase within 10 calendar days after signing up, under Article 34 of Consumer Protection Law 24.240, without having to justify your decision and at no cost. To exercise this right, write to us at grace.cook.app@gmail.com within that period and we will refund the amount paid.
3. Refunds outside the withdrawal period
After the 10-day period, we generally do not offer refunds for months already billed or partially used. We evaluate exceptions case by case in the event of:
- Duplicate charges or technical billing errors on our part
- Service failures that prevented you from using it for an extended time
- Unauthorized charges on your card
To request a review of your case, write to us at grace.cook.app@gmail.com with the details of your situation.
4. Payments processed by Paddle
If your payment was processed by Paddle.com Market Limited (our Merchant of Record for international payments), Paddle is the authorized seller of your subscription and its own terms and refund policy, available at paddle.com/legal/checkout-buyer-terms, also apply to your purchase. You can request a refund directly from Paddle or through us; in either case, we will process your request together with Paddle.
5. Payments processed by Mercado Pago
If your payment was processed through Mercado Pago, Mercado Pago’s refund conditions may also apply, in addition to this policy.
6. How to request a refund
Write to us at grace.cook.app@gmail.com with the email associated with your account and the reason for your request. We reply within 5 business days.
7. More information
This policy complements our Terms of Service and our Privacy Policy.